NCS Radio: Construction 3.0 Audio Files
Garrison Report: Monthly Newsletter Signup
Ted’s Blog: Discussing critical industry issuesFrom Our Readers
'Strategic Planning for Contractors':
"Never before have I seen so many contemporary and proven ideas of enlightened business management assembled and applied specifically to the construction industry. This book is a manual for transforming the historically contentious construction process into a collaborative effort achieving outstanding results that achieve the goals of all stakeholders."
- Mike Ondra, President, Ondra-Huyett Associates, Inc.
"Ted has done a masterful job of providing you with what you need to know and what you need to do to take your firm to a whole new level of success. It offers a complete system for strategic growth intitiatives. Keep this book on your desk, and refer to it often, and watch your business grow!"
- Mark LeBlanc, Growing Your Business!
From Our Readers
'Celebrate Selling the Consultative-Relationship Way':
"The new world of business demands salespeople who listen, understand, and deliver. This book is a road map to success."
- Barbara Geraghty, Visionary Selling
From Our Readers
'Celebrate Marketing – Secrets of Success'
"Great advice from respected experts...solid information loaded with proven ideas. This book is a winner."
- Nido R. Qubein, Chairman, Creative Services, Inc.
From Our Readers
'Celebrate Customer Service - Insider Secrets
"Remarkable advice for better customer service. Think you already know the basics of great service? Read this book and think again!"
- Don Peppers, The One to One Future: Building Relationship One Customer at a Time
From Our readers
'Marketing for People NOT in Marketing'
"This book simplifies, clarifies, and demystifies marketing while providing readers with insights that are worth more than money in the bank."
- Jay Conrad Levinson, Guerrilla Marketing series
Books
FREE shipping on all orders over $100.
'Strategic Planning for Contractors - The First Building Block to Your Business Success'
Author: Ted Garrison
The business process of construction is broken? YOU can fix it. Strategic Planning for Contractors is the first building block of the needed change in restoring your business to high profitability while avoiding going crazy at the same time. It provides a practical guide for general contractors, subcontractors, homebuilders, designers, and vendors to define their businesses in ways that are not only profitable, but also defensible.
Price: $ 149.00
'A Revolutionary Approach to Project & Risk Management' and 'Best Value Performance Information Procurement & Risk Management Systems' (2 Book Set)
Author: Dean Kashiwagi
Dean Kashiwagi, a professor at Arizona State University's Del E. Webb School of Construction and Director of the Performance Based Studies Research Group (PBSRG), has developed a system that streamlines the process of purchasing and contract management so that the most qualified vendors are selected and empowered to perform their expertise at an optimal level. The result - organizations accomplishing more with fewer resources!
The technology has been tested over 600 times totaling $2.46 Billion ($744M in construction projects and $1.7 billion in non-construction/professional service projects) with a 98% success rate since 1994. Find out the theory behind the system, how it has worked for others, and how to implement it in your company!
Price: $150.00 (2 Book Set)
*$25 discount if ordered with Ted Garrison's book, Strategic Planning for Contractors
'Celebrate Selling the Consultative-Relationship Way'
Co-author: Ted Garrison
Whether you're a sales professional or someone who needs to sell but doesn't want to use hard-sell tactics, here are proven, but little used, ways to serve customers. The 80/20 rule applies to salespeople. The top 20% use the methods described in this book. The bottom 80% uses the tired features-benefits-objections-closing approach. Celebrate Selling: take your customer relationships and sales to the next level! Why relationship building sells more than hard-sell techniques:
- Questioning and listening skills
- Selling value
- Networking for sales
- Implementing a sales program
Price: $15.00
'Celebrate Marketing - Secrets of Success'
Co-author: Ted Garrison
If you're looking for ways to jump-start your marketing, this book is for you! Eleven experts give you specific techniques to get new business and take better care of your current customers. Learn to make the secrets of successful marketing work for your business success:
Differentiating yourself from your competitionIdentifying what your customer is really buyingSelecting the right customersAsking powerful questions to grow your businessDramatically increasing referralsAligning your market, message, and method
Price: $15.00
'Celebrate Customer Service - Insider Secrets'
Co-author: Ted Garrison
If everyone acknowledges the importance of customer service, why is service so bad in practice? This book starts with proof that providing GREAT service to your customers is worth a lot to you, while providing merely good service is worth little. Whether you're in daily contact with outside customers, or exclusively serve internal customers (those within your own organization), this book shows you how to thrill your customers with service. Take your customer relations to the next level:
- Why great service = more business
- Internal customer service
- Mystery shoppers
- Turn complaints into compliments
- Online service
- Cross-cultural service
- How to implement great service
Price: $15.00
Special: 3 Book 'Celebrate' Series
Special package of all three books in the Celebrate Series, including:
- 'Celebrate Marketing - Secrets of Success'
- 'Celebrate Customer Service - Insider Secrets'
- 'Celebrate Selling the Consultative-Relationship Way'
Keep them all at your fingertips!
Price: $40.00
'Marketing for People NOT in Marketing'
Co-author: Ted Garrison
The biggest part of marketing is building relationships with customers and prospects. To grow a successful organization, everyone -- whether business owner or employee -- must understand his or her role in marketing. This unique book provides examples of relationship marketing that can be tailored to individuals' personal styles so that everyone can participate in the marketing process. Find out the "golden rule" techniques for networking, customer service, servant selling, rewarding your employees for their marketing efforts, and using systems to put your marketing efforts on automatic pilot!
Meeting Planners
Contact Us